Customer Care

Our care is 24 hours.​

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Please check the package carefully on receipt and notify us of any damage immediately. In case of any damages or refund of your delivered package please contact us on guest experience line +41 78 924 79 96 or on a info@internationalfbi.ch

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Privacy & Safety

On the basis of Article 13 of the Swiss Federal Constitution and the Federal Data Protection Act (Datenschutzgesetz, DSG), every person is entitled to the protection of their privacy as well as protection against misuse of their personal data. We comply with these provisions. Personal data will be strictly confidential and will not be sold or passed on to third parties. In close cooperation with our hosting providers, we endeavor to protect the databases as well as possible against third-party access, loss, misuse or counterfeiting. When accessing our websites, the following data are stored in log files: IP address, date, time, browser request and general information about the operating system or browser. These usage data form the basis for statistical, anonymous evaluations, so that trends can be identified, on the basis of which we can improve our offers accordingly.

Data protection for the use of Facebook plugins (like button) On our pages, plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated. You can recognize the Facebook plugins on the Facebook logo or the "Like" button on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/. When you visit our pages, the plug-in is used to establish a direct connection between your browser and the Facebook server. This gives Facebook the information that you have visited our site with your IP address. If you click the Facebook Like button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to map the visit of our pages to your user account. We would like to point out that as a provider of the pages we do not receive any knowledge of the content of the transmitted data as well as their use by Facebook. For more information, see the facebook privacy policy at https://www.facebook.com/about/privacy/ If you do not want Facebook to associate the visit of our pages with your Facebook user account, please log out of your Facebook user account. Privacy policy for the use of Twitter Functions of the Twitter service are integrated on our sites. These functions are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. By using Twitter and the "Re-Tweet" feature, the websites you visit are linked to your Twitter account and shared with other users. In this case, Data such as IP address, browser type, retrieved domains, visited pages, mobile providers, device and application IDs and search terms are sent to Twitter. We would like to point out that as a provider of the pages we are not aware of the content of the transmitted data as well as their use by Twitter. Due to ongoing updates to Twitter's privacy policy, we refer to the latest version at (http://twitter.com/privacy). You can change your privacy settings on Twitter in the account settings at http://twitter.com/account/settings. If you have any questions, please contact privacy@twitter.com. Privacy Policy for using Google Analytics This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses so-called "cookies", text files which are stored on your computer and which allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. However, in the case of the activation of the IP anonymisation on this website, your IP address will be previously abridged by Google within the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. Google will use this information to evaluate your use of the website, to compile reports on the website activity for the website operators, and to provide further services related to the use of the website and the Internet. Google may also transfer this information to third parties, provided this is required by law or if third parties process this data on behalf of Google. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; However, we would point out that in this case you may not be able to fully utilize all the functions of this website. By using this website you agree to the processing of the data collected about you by Google in the manner described above and for the purpose set out above. Privacy Policy for using Google +1 The Google + 1 button lets you publish information worldwide. The Google + 1 button gives you and other users personalized content from Google and its partners. Google stores both the information that you have given +1 for a content, as well as information about the page that you viewed when you clicked +1. Your +1 can be displayed as clues along with your profile name and photo in Google services, such as search results, your Google profile, or elsewhere on Web sites and ads on the Internet. Google records information about your + 1 activities to improve Google services for you and others. To use the Google + 1 button, you need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also replace a different name that you used when sharing content through your Google Account. The identity of your Google profile can be displayed to users who know your e-mail address or have other identifying information from you. In addition to the uses outlined above, the information you provide will be used in accordance with applicable Google Privacy Policy (http://www.google.com/intl/en/policies/privacy/). Google may publish aggregated statistics on the users' + 1 activities, or share those statistics with our users and partners, such as publishers, advertisers, or related sites.

Transport damage Please check the package carefully on receipt and notify us of any damage immediately. In case of any damages or refund of your delivered package please contact us on guest experience line +41 78 924 79 96 or on a info@internationalfbi.ch